FAQ

Q: How much is shipping?

A: We offer FREE Express Delivery to the USA only.

Q: How long does shipping take?

A: The shipping time for all orders is between 7 to 15 business days. Standard processing time is 12 to 48 hours.

Q: Where is my order?

A: You can track your order using the tracking number sent to you via email.

Q: What is my tracking number?

A: Your tracking number will be sent to you via email 2 to 3 days after your order is placed. If you haven’t received your tracking number within 5 days, please contact support at hello@tinybrightminds.com.

Q: I've lost my tracking number. What can I do?

A: Simply contact us at hello@tinybrightminds.com with your full name and mailing address, and we will resend your tracking number.

Q: How can I make changes to my order?

A: If you need to make changes to your order, contact us within 6 hours of placing the order. We can change:

• Your delivery details
• Your name
• Your email
• Your phone number

Q: How can I cancel my order?

A: You must contact us within 6 hours to cancel your order. We cannot cancel your order once it has already been shipped.

Q: What is your return policy?

A: Please see our Refund and Return Policy by clicking on this link: Refund Policy.

Q: Who do I contact if there's something wrong with my order?

A: If there's a problem with your purchase, let us know right away! Describe the issue and send any available photos to hello@tinybrightminds.com.

Contact Us:

If we still haven't managed to answer your question, please feel free to contact us at hello@tinybrightminds.com, and we'll get back to you within 24 hours.